Privacy Policy

Last updated: July 29, 2026

Comfort Pro LLC ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use and share it, and the choices you have — including your rights under the California Consumer Privacy Act (CCPA/CPRA).

Information We Collect

When you contact us or submit a service request, we collect the details you provide — such as your name, phone number, email, service address, and a description of your request — so we can respond and schedule service. Our website also collects limited device information (IP address, browser type, pages visited) through cookies and similar technologies, described below.

How We Use Information

We use your information to provide and improve our heating, cooling, and air quality services, respond to inquiries, schedule appointments, and follow up on completed work. We do not sell your personal information.

Cookies & Analytics

Our website uses necessary cookies to keep the site working and optional analytics and advertising cookies to understand site usage and measure our advertising. The tools in use on this site are Google Tag Manager, Google Analytics 4 (GA4), Google Ads conversion tracking, and the Meta (Facebook) Pixel, which collect device identifiers, approximate location, and page-interaction data. Our forms are protected by Google reCAPTCHA, which is subject to Google's privacy policy and terms. You can accept or reject optional cookies through the consent banner and change your choice at any time. Rejecting optional cookies does not affect your ability to use this site.

The categories of personal information collected through this website are: identifiers (name, email address, phone number, service address you provide in a form), internet activity (pages visited, referring page, device and browser type, collected by the tools above), and the contents of the messages you send us. We do not collect biometric, health, financial-account, or precise-geolocation information through this website.

SMS & Phone Communications

When you submit a service request and provide your phone number, you agree that we may contact you at that number — by call and, where you have expressly consented, by text message (SMS) — about your service request, appointment scheduling, and service follow-up. Consent to texts is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to any text to unsubscribe, or HELP for help. Phone consent is collected solely for our own service communications and is never shared with third parties for their marketing.

When We Share Information

We share personal information only with service providers who help us operate — such as our website platform, form-delivery, analytics, and scheduling providers — under terms that limit their use of your information to providing those services to us. We do not sell or rent your personal information to anyone, and we do not share it with third parties for their own marketing.

Your Privacy Choices (Do Not Sell or Share)

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we hold about you, to request its deletion or correction, and to opt out of any sale or sharing — without discrimination for exercising those rights.

Do Not Sell or Share My Personal Information: because we do not sell or share personal information, there is nothing to opt out of — but you may still send us a request and we will confirm. We also honor the Global Privacy Control (GPC) browser signal: when your browser sends GPC, advertising storage and signals are disabled on this site for your device without any further action from you. You will never be discriminated against for exercising any privacy right — we will not deny service, charge a different price, or provide a different level of service because you made a privacy request.

To exercise any privacy right, email [email protected] or call (919) 629-3636. We will verify your request and respond within the time required by law.

Payment Security

This website never collects or stores payment card numbers, bank account numbers, or other payment credentials. Payments for service work are taken in person or through our invoicing provider, and financing applications are completed on the financing provider's own secure site — your payment details go directly to those processors and never touch this website. If any page on this site ever asks you to type in a card number directly, do not enter it and please contact us immediately.

Data Retention & Security

We keep service-request information for as long as needed to provide service, maintain records of completed work, and meet legal obligations, then delete or de-identify it. We use commercially reasonable safeguards to protect information in transit and at rest.

Children's Privacy

This website is intended for adults arranging home services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

If we make material changes to this policy, we will update the date above and post the revised policy on this page.

Contact

Questions about this policy? Reach us at [email protected], call (919) 629-3636, or write to Comfort Pro LLC, 101 Woodwinds Industrial Court, Suite M, Cary, NC 27511.